1. Overview

Nexity values client privacy and takes reasonable steps to protect personal information. This Privacy Policy explains how Nexity collects, uses, stores, and protects information in the course of providing services.

2. Information Collected

Nexity may collect personal, billing, and technical information needed to deliver support and maintain service records.

  • Name and surname
  • Email address
  • Phone number
  • Billing information
  • Service-related information
  • Technical information necessary to provide support
  • Hosting, email, or account configuration details where relevant

3. How Information Is Used

Information is used to operate services properly, communicate clearly, and keep reliable records.

  • Deliver IT support and technical services
  • Communicate with clients
  • Provide hosting and email services
  • Process billing and invoicing
  • Improve service quality
  • Maintain service records and support history

4. Data Storage and Protection

Nexity takes reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration. No digital system can be guaranteed completely secure, but reasonable safeguards are used.

5. Sharing of Information

Nexity does not sell client information. Information may only be shared in limited cases where service delivery or legal requirements make it necessary.

  • Where required to deliver a requested service
  • With third-party providers involved in that service
  • Where legally required
  • Where the client has authorised disclosure

6. Third-Party Providers

Some services may involve third-party providers such as registrars, cloud systems, hosting infrastructure, email systems, payment services, or software vendors. Nexity is not responsible for the privacy practices of third-party services outside its control.

7. Client Responsibilities

Clients are responsible for protecting their own passwords, user access, devices, and internal security practices. Nexity cannot be held responsible for losses caused by weak passwords, phishing, unauthorised credential sharing, or poor client-side security.

8. Access and Correction

Clients may request access to the personal information Nexity holds about them and may request corrections where necessary, subject to applicable law and operational requirements.

9. Retention

Nexity may retain service records, communication records, invoices, technical notes, and account-related data for operational, legal, billing, and support purposes for as long as reasonably necessary.

10. Policy Updates

This Privacy Policy may be updated from time to time. The latest version published on the website will apply.